Please read these Terms carefully before using the Web Site.

By using the Web Site, users signify their assent and agreement to these Terms.

If user does not agree to these Terms, then he/she may not use the Web Site.

Terms of Use

The website, found under the URLs www.bluecuckoo.co.uk, is provided by Bluecuckoo. References to “we”, “us” and “our” shall be deemed to be references to Bluecuckoo. References to “you” and “your” shall be deemed to be references to person placing an order via this website. Use of this Web Site is subject to the following terms and conditions. Bluecuckoo may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The www.bluecuckoo.co.uk website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.bluecuckoo.co.uk or any materials or content in www.bluecuckoo.co.uk or the structure, overall style and program code of www.bluecuckoo.co.uk without our consent. If you wish to make a request for consent, please contact info@bluecuckoo.co.uk.

Privacy Policy

For our full privacy policy please see our Privacy Policy Page

You agree that e-mail can be used as a method of communicating with you following an enquiry from you through the website.

Purchasing Terms

Prices and availability of goods are subject to change without notice.

Many products are bespoke and a full quotation describing the product ordered and price will be provided after email or verbal discussion about the product. A pro forma invoice will be sent confirming all details of the product. A delivery charge will be added to your order value where appropriate depending on the weight and size of the delivery parcel. The cost of delivery will be clearly stated in the final quotation and on the pro forma invoice. Once payment has been received via internet banking or by cheque work will begin on the product.

Your contract for purchases made through www.bluecuckoo.co.uk is with Bluecuckoo and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale unless terms are arranged with Bluecuckoo in a written agreement.

You warrant that all details you provide to Bluecuckoo for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects.

All images provided by you for the creation of embroidery must be free from copyright. The onus is on the customer to ensure no copyright restrictions are in place on the image.

If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and Bluecuckoo until we accept your order by dispatching the product to you. When this happens, we will confirm the acceptance by sending you an email.

If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.


All promotions and offers given to you by the Bluecuckoo are valid for the specified period only and subject to availability Any offers may be withdrawn at any time at the discretion of Bluecuckoo.


We accept cheques though goods will not be despatched until any cheque has cleared the banks clearing systems. Payment can also be made by BACS through Internet Banking. Most credit cards are accepted at point of sale but not through the website or by telephone.

No credit card details are saved when the order is placed.

All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication. VAT Is currently not applicable to Bluecuckoo Sales.


For Details on Returns & Exchanges please see our returns and exchanges page.

Cancellation of an order

You may cancel your order placed up to the point of dispatch. Upon cancellation, all payments will be fully refunded within 2 working days. However, all orders of bespoke embroidery products cannot be cancelled once confirmation of the order has been received, payment made and work begun.


For full delivery terms please see our Delivery information page

If any item cannot be delivered within this time specified when the order was placed, we will inform you of the reason for delay, along with a proposed delivery date.

Goods will be sent to the delivery address given by you when placing the order. If your delivery address is outside of the UK, you may be subject to import duties. You must meet any additional charges for customs clearance.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.

Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

For products which are Faulty or not to the standard that you expect then please contact us by email info@bluecuckoo.co.uk or by telephone on 07498312158 and we will endeavour to correct the problem as quickly as possible.

Data Protection

It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.bluecuckoo.co.uk. We comply with all applicable Data Protection laws in the UK. For a description of how we use your personal data, please see our Privacy Policy.

Copyright Notice

All contents of this Web Site are either Copyright 2018 Bluecuckoo. All rights reserved. Please refer to the section of these Terms on Use above.


www.bluecuckoo.co.uk includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. Bluecuckoo has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Your linking to any other off-site pages or other sites is at your own risk.

Intellectual property

www.bluecuckoo.co.uk , its style and structure, and the materials and information on www.bluecuckoo.co.uk  of are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in www.bluecuckoo.co.uk assert their moral rights. www.bluecuckoo.co.uk and Bluecuckoo are trademarks of Bluecuckoo

Our Liability

Since a substantial part of www.bluecuckoo.co.uk is both free and available to all, it is a condition that your use of www.bluecuckoo.co.uk  is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.bluecuckoo.co.uk  for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.bluecuckoo.co.uk shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.


If you believe that your intellectual property or other rights are being infringed by the www.bluecuckoo.co.uk, or if you are dissatisfied with www.bluecuckoo.co.uk or any aspect of our service, in the first instance please contact info@bluecuckoo.co.uk or on +44 (0) 7498312158.